Table of Contents
- 1. General Questions
- 2. Web
- 3. Mail
- 4. Domain Name
- 5. FTP
- 6. Troubleshooting
1. General Questions
1.1. What is the
difference between Unix accounts and Windows accounts?
- Unix provides secure and reliable environment perfect for
most of the hosting needs, but sometimes you want to take advantage
of some Windows applications such as MS Access, ASP scripting.
For that you might want to use NT.
- 1.2. How do I change my billing
- Go to
Billing->Billing Info menu, and click
Change Billing Info button.
- 1.3. How do I change my contact
- Go to
Acct. Preferences->Contact Info and
edit your contact information.
- 1.4. I forgot my Miva password,
what should I do?
- There is no way to retrieve this password, you will have to
Warning: All the data in the Miva will
be lost, including Products, Orders and other settings.
- 1.5. Can I accept credit card
on my site? Will it be secure?
- Yes, H-Sphere supports secure transaction protocol, such as
- 1.6. What is SSL?
- The SSL security protocol provides data encryption, server
authentication, message integrity, and optional client authentication
for a TCP/IP connection. Because SSL is built into all major
browsers and web servers, simply installing a digital certificate
turns on their SSL capabilities.
- 1.7. I lost my password, what
should I do?
- Go to the control panel site. Click on the link "forgot your
password" right under the login box, and follow the instructions.
- 1.8. What happens if I exceed
my data transfer limit?
- Any data transfer in excess of plan threshold will be charged
at the end of the billing period.
- 1.9. Can I purchase additional
- Additional disk space can be purchased through H-Sphere.
- 1.10. What happens if I purchase
additional products in the middle of the month?
- Any additional resource purchases will be pro-rated accordingly.
The charge will be calculated based on the date when the resource
was purchase to the end of the billing cycle.
- 1.11. How do I open my SiteStudio?
- You need to log into your control panel first, then click
the SiteStudio icon.
- 2.1. How do I disable directory
- To disable directory listing (directory Indexes):
- Log into your control panel.
- Click the Web Options link.
- In the Settings field select Disabled for the
- Click Submit.
- Click the Apply link to restart Apache with the new
- 3.1. I have difficulties in retrieving mail
using Netscape. I can't log into my mail account because the
account user name now takes the form of the full e-mail
- Write mail server login name in the Netscape preferences with
the % character instead of the @ sign, e.g. login:
- 3.2. How do I pop in to pick up my virtual
- Virtual domain users need to use the following format for
thier user name when popping in:
Eudora might require the following syntax:
Microsoft clients may take the following syntax:
If you don't include the %virtual_domain_name, vpopmail will
assume it is either a /etc/passwd user or a vpop user in
~vpopmail/users or configured with "default domain".
- 3.3. I can't send mail with Outlook Express.
I get a rcpthosts error.
- Before you can send email using your smtp server you need to
set up outlook express to download email from the same mail server
using POP3. When the POP3 box is checked, you can send emails
within the next 15-30 minutes.
- 3.4. How do I get FormMail working?
- It's a perl script. You need to add .pl as extention for CGI.
You can find it on the web options page.
4. Domain Name
- 4.1. What is a domain name?
- Domain names are the familiar, easy to remember names for
computers on the Internet (such as internic.net). They correspond
to a series of numbers (called Internet Protocol numbers) that
serve as routing addresses on the Internet. Domain names are
used generally as a convenient way of locating information and
reaching others on the Internet.
- 4.2. What does "register a domain
- The Internet domain name system (DNS) consists of a directory,
organized hierarchically, of all the domain names and their
corresponding computers registered to particular companies and
persons using the Internet. When you register a domain name,
it will be associated with the computer on the Internet you
designate during the period the registration is in effect.
- 4.3. How can I get a domain name
in .com, .net or .org?
- H-Sphere provides an easy way to register .com, .net or .org
- 4.4. What is involved in registering
a domain name in .com, .net or .org?
- To register a domain name, you will be asked to provide the
registrar you select with the various contact and technical
information that makes up the registration. H-Sphere will guide
you through the process, and will make it extremely easy. H-Sphere
will automatically contact the registrar, who will then keep
records of the contact information and submit the technical
information to a central directory known as the "registry."
This registry provides other computers on the Internet the information
necessary to send you e-mail or to find your web site. You will
also be required to enter a registration contract with the registrar,
which sets forth the terms under which your registration is
accepted and will be maintained.
- 4.5. Will my name and contact information
be publicly available?
- Yes. Information about who is responsible for domain names
is publicly available to allow rapid resolution of technical
problems and to permit enforcement of consumer protection, trademark,
and other laws. The registrar will make this information available
to the public on a "Whois" site.
- 4.6. How long does a domain name
registration last? Can it be renewed?
- H-Sphere provides you with the ability to register and renew
the domain registrations in one-year increments, with a total
registration period limit of ten years.
- 4.7. How much does a domain name
registration name cost?
- The prices vary depending on the plan you select.
- 4.8. How long does it take to register
or transfer a domain name?
- It will take you just a few minutes to register a domain,
but it might not be available on the Internet for up to 48 hours.
This is due to the fact that Internet DNS databases are updated
only once a day, causing the delay.
- 4.9. Someone else has registered
by company's name as a .com domain name. What is the process
for resolving my complaint?
- All ICANN-accredited registrars follow a uniform dispute resolution
policy. Under that policy, disputes over entitlement to a domain-name
registration are ordinarily resolved by court litigation between
the parties claiming rights to the registration. Once the court
rules who is entitled to the registration, the registrar will
implement that ruling. In disputes arising from registrations
allegedly made abusively (such as "cybersquatting" and cyberpiracy"),
the uniform policy provides an expedited administrative procedure
to allow the dispute to be resolved without the cost and delays
often encountered in court litigation. In these cases, you can
invoke the administrative procedure by filing a complaint with
one of the dispute-resolution service providers listed at http://www.icann.org/udrp/approved-providers.htm.
For more details on the uniform dispute resolution policy, see
- 4.10. What are the rules for registration
of .net and .org names?
- They are the same as for .com. Traditionally, however, names
in .net have been used by organizations involved in Internet
infrastructure activities and .org is frequently used by not-for-profit
- 4.11. Are .com, .net, and .org domain
names available for registration on a global basis?
- Yes. The .com, .net, and .org domains are available for registration
by Internet users across the globe. ICANN-accredited domain
name registrars are also located in various countries around
the world. To view the InterNIC list of domain name registrars
by country, click here.
- 4.12. I've seen domain names ending
with two-letter combinations, like .uk. What are the rules for
registering in these domains?
- Two letter domains, such as .uk, .de and .jp (for example),
are called country code top level domains (ccTLDs) and correspond
to a country, territory, or other geographic location. The rules
and policies for registering domain names in the ccTLDs vary
significantly and some are reserved for use by citizens of the
corresponding country. You should check with the registrar offering
ccTLD registration services regarding the specific terms and
conditions for registration. H-Sphere supports hosting of such
- 4.13. What is a stopgap domain?
- A stopgap domain allows to create hosting if you don`t have
any domain name. If you register with a stopgap domain, you
will get a domain name like "loginname.u1.your-base-domain".
You can create your own web-site and access it with either the
IP (if the IP is dedicated) or the above domain name. This kind
of domain doesn`t have any registration records in the DNS.
- 5.1. Anonymous FTP users don't see the content
of my directory.
- Anonymous FTP users can't enter your root directory. They can
enter only the directory you dedicated for anonymous ftp
- 5.2. How come my virtual FTP users can browse
my root directory?
- Your virtual FTP users can have access to more than one
virtual FTP directory, so you need to allow them to enter the root
dir. You can use FTP subaccounts to restrict their access to only
- 6.1. When I'm trying to connect to
my account using FTP, the system doesn't respond for some time and
then logs out with an error.
- Use FTP active mode (disable passive). It is in your
computer's FTP configuration.
- 6.2. I am getting errors with
- Try switching it off and back on.
- 6.3. My webalizer doesn't work.
What's the problem?
- One possible reason can be that you are approaching your disk
quota. Webalizer needs at least 2 MB unused disk space to function
- 6.4. The online file browser shows
the zips as compressed files and offers to decompress them, but
fails to do it.
- WebShell can decompress only those files that are located
inside the /usr/local/bin directory. If it's not there, just
create a link.
- 6.5. I get "Failed to add new
resource over the hard credit" message when I'm trying to create a
- This means you have reached your Credit Limit. For example,
you've used all your money on your balance if you pay by check, or
your credit card expired/was broken and failed to be charged. In
this case you'll still be able to run your hosting account (with
recurrent and extra usage payment accrued), but you won't be able
to create any new resource (neither paid nor free).
- 6.6. ASP is not working, however
the button next to this resource on the Domain Web Service page is
set to ON.
- Check if the *.asp files are not included into SSI section.
It's a common mistake. If you set the *.asp files to be lauched
via SSI library, set ASP to OFF, delete the *.asp extension from
SSI list and then set ASP to ON again.